What Personal Customer Information Does
Information You Give Us: We receive and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information, however, some information is necessary to process your order. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our productivity, and communicating with you.
Lumber Share the Information It Receives?
Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share customer information only with the business partners as described below:
Agents: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.
Protection of Stoughton Lumber and Others: We release account and other personal information when we believe it is appropriate to comply with law, enforce or apply our conditions of use and other agreements, or protect the rights, property, or safety of Stoughton Lumber Co., our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
With Your Consent: Other than the reasons listed above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.
We use a Sonic Wall (firewall) that protects our system from hackers. We work to protect the security of your information during transmission by using encryption, which converts information you input into a hard-to-break code. All credit card and personal information is transmitted in ‘secure’ (encrypted) mode.
We reveal only the last digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card processor.
Orders are typically filled and shipped within 24 hours of receipt. Due to stock shortages, some items may be back ordered and ship at a later date. Stoughton Lumber Co. reserves the right to ship partial orders or hold an order for complete shipment at our discretion. Prior to back-ordering an item or partial shipping an order Stoughton Lumber Co. will contact you for instructions before shipping.
Stoughton Lumber Co.'s web site does not offer on-line order cancellation. To cancel an order, please contact our order department at (608) 873-4141 within 24 business hours of placing your order. You may also e-mail your request to firstname.lastname@example.org.
To check on the status of your order, please contact our store at (608) 873-4141 during normal business hours. You may also e-mail your request to email@example.com.
Within 30 days of receipt of your shipment (including gifts), you may return any item, for a full refund. If the return is a result of our error, subject to our sole determination, we'll also refund the shipping cost. Items are not returnable if they are in un-sellable condition or are missing parts.
We will notify you via e-mail of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return. Please note that we can refund shipping costs only if the return is a result of our error.
Packing and Sending Your Return
It only takes a few simple steps:
1. Pack the items along with the packing slip (receipt) securely in a box. We recommend you use the original box the items arrived in. You may use another box if you prefer.
2. Affix the shipping label to the outside of the box and ship the items directly to our store. The store address can be found on our web site or on the original packing slip (receipt).
3. Give the package to your mail carrier. You can use anyone you like, but UPS is preferred.
All payments are in advance and by credit card. Your card is charged only for the items that are shipped, plus shipping and handling charges. Rest assured that we do NOT charge your credit card until your order enters the shipping process.
Disputes regarding privacy or security will be handled by Stoughton Lumber’s Customer Service.
Please contact us if you have any questions about our on-line privacy, security, or policies. We may be reached at:
Stoughton Lumber Co.
3188 Deer Point Dr
, WI 53589-0190
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
THIS SITE IS PROVIDED BY STOUGHTON LUMBER CO. ON AN "AS IS" AND "AS AVAILABLE" BASIS. STOUGHTON LUMBER CO. MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, STOUGHTON LUMBER CO. DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. STOUGHTON LUMBER CO. DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM STOUGHTON LUMBER CO. ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. STOUGHTON LUMBER CO. WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.
Terms and Conditions of Use
- Important Legal Notice
This site is provided by Stoughton Lumber Co. The website offers general information about Stoughton Lumber, its products and services and other information of general interest. Access to and use of the website are subject to the terms and conditions set forth in this notice and all applicable laws and regulations.
The materials on the website are copyright © 2010 Stoughton Lumber Co. All rights reserved. Permission to use, copy and distribute information from the Website is given, subject to the following conditions:
The materials may be used for informational and non-commercial purposes only. Any copy of these materials or any portion thereof must include the above copyright notice. Stoughton Lumber may revoke or modify any of the foregoing rights at any time.
The information on this website is provided “AS-IS,” and is for informational purposes only. It is provided without warranty of any kind, including any implied warranty or merchantability, fitness for any particular purpose or application.
Additionally, Stoughton Lumber Co. makes no representations or warranties whatsoever about any other website that you may choose to access through the Stoughton Lumber. website. Links provided by us to such websites are provided solely for your convenience.
In no event will Stoughton Lumber, it’s employees, agents, or representatives be liable to any party for any direct, indirect, special or other types of consequential damages for use of this website or any other hyperlinked websites including specifically, but not exclusively, any lost profits, business interruption, or loss of data.
Any communication or material you transmit to Stoughton Lumber by electronic mail or otherwise, including any data, questions, comments, suggestions or the like are, and will be treated as non-confidential and non-proprietary. Anything you transmit may be used by Stoughton Lumber, it’s associates or partners for any purpose, including but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting.
Stoughton Lumber Co reserves the right to make changes or updates with respect to or in the Content of the Web Site or the format thereof at any time without notice. Stoughton Lumber Co reserves the right to terminate or restrict access to the Web Site for any reason whatsoever at its sole discretion.